Services & Support

 

Chemical Distributors and Process Manufacturers benefit from solutions that target industry challenges and streamline operations. Our Enterprise Resource Planning (ERP), Chempax, and Customer Relationship Management (CRM), eChempax, products are created to automate business processes, enhance communication, and strengthen relationships between your departments, sales force, and customers. Beyond your software purchase, support and continued training are critical to building your success. Datacor's suite of services includes consultation, implementation, extended support, and interactive education designed for the demands of your working schedule.

 

Implementation

Implementation & On-Site Training

Our experienced team will help you plan and manage your implementation to reach your goals. We will work together to install and configure Chempax and eChempax software applications so that you gain maximum efficiencies. On-Site Training is available to assure that your employees get the most out of your Chempax investment. Our quality training helps your staff adapt quickly, for faster ROI. 

Continuing Education

Continuing Education

Increase your efficiency and grow your company talent by advancing your technology know-how using the variety of educational tools available.


 

  • Interactive Webinars - Review software features, introducing new options, and assisting you with your process-specific questions.

  • Online Training Videos - Available on the Datacor website and via Online Help, a built-in feature of Chempax.

  • Interactive Tutorials - Learn about each aspect of Chempax at your own pace and convenience.
Support

Support

Get answers to your technical questions from our support staff. Our response is prompt and helpful, and we work with you to maximize your potential and improve your productivity.

 

  • Online Support - Easy to use documentation and FAQs, and downloadable software updates.

  • In-House Technical Support - Our expert support staff is available to speak with you and answer your questions.

  • Online Support Manuals - Helps you troubleshoot any problems you may experience and provide helpful tips and additional user knowledge of our products.

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Software, Hardware & Networks

Software, Hardware & Networks

Technology is a powerful ally in your business process. Datacor applies industry expertise to configure and customize your software and hardware as necessary to ensure the maximum benefit from your investment. Datacor specializes in all facets of your infrastructure including network configuration and installation, Internet access, e-mail integration and other related technologies. A reseller of equipment from industry leaders including IBM, HP and more, we are staffed by IBM, Microsoft, Cisco, and Citrix professionals.

Interaxions

Interaxions

Datacor's annual user conference, Interaxions, brings customers together to participate in three days of educational seminars and interactive workshops using Chempax and eChempax. Interaxions presents an opportunity for you to expand your knowledge, network with Datacor staff and other users, influence product development and learn more about additional Datacor products and services.

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Disaster Recovery

Disaster Recovery

Datacor offers a disaster recovery hosting option to protect your data from a catastrophic occurrence. In the event of a disaster, you will be able to connect to Datacor's secure servers and run Chempax with your restored database. Utilizing HP Autonomy LiveVault's Continuous Data Protection (CDP) allows for up-to-the-minute backups. After a disaster, you'll be up and running quickly, eliminating costly downtime and risk. LiveVault is the complete backup and recovery solution for small and medium-sized businesses that provides secure, automated and continuous backup. Combining proven disk and online technologies, LiveVault radically simplifies the protection of all of your company's servers including file, database, application and Microsoft Exchange servers, virtually eliminating the risks and burdens of manual backup.

 

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Validation Toolkit

Validation Toolkit

For U.S. Food and Drug Administration (FDA) regulated industries, software system validation is required to ensure that the software automated operations will consistently produce results meeting predetermined specifications. Additionally, software system validation can be used by organizations that want to improve GxP (good practice) procedures and documentation. Datacor has developed a comprehensive and easy-to-follow Validation Toolkit to help ease the burden of validation due diligence and regulatory compliance in a reasonable and cost effective manner. The Validation Toolkit will assist businesses with completing the appropriate validation documentation of Chempax. Please contact Datacor at sales@datacor.com to learn more.