Bulk Chemicals, Inc. Improves its Bottom Line
“When we need information it is right at our fingertips.”
- Charles Ike, President
Bulk Chemicals, Inc. (BCI), based in Reading, Pennsylvania, is in the business of developing, manufacturing, marketing, and servicing specialty chemicals for the treatment of metals for a variety of applications. As the company, which was founded in 1974, broadened its product line and grew in revenues, it needed a business management solution that could integrate the different departments into one cohesive operating unit. The solution: Datacor ERP, which helped BCI streamline operations, improve workflow, and increase yearly profits.
“Datacor ERP has allowed us to transform the way we manage our business. Datacor ERP met more of the requirements of our company than any of the competing software products on the market,” said Charles Ike, BCI President.
BCI was growing so fast that the company needed business management software that would considerably increase efficiency by streamlining information between departments such as customer service, accounting, inventory, manufacturing, quality control, and research and development. Previously, BCI was using custom software with individual modules that operated separately and was handling the same data multiple times.
“Datacor ERP has tightly integrated all of our business functions so we now have a much more efficient, streamlined operation. When we need information, it is right at our fingertips,” Ike said.
“From the very beginning of installing Datacor ERP, we have saved time on everything we do,” said Michelle Slisher, BCI Manager who supervises daily operations from customer service to accounting. “We have significantly increased our yearly sales since the installation of Datacor ERP without adding new employees.”
As the person responsible for day-to-day operations of the company, Slisher acknowledges the critical nature of ongoing software support. “The characteristic that distinguishes Datacor from other software vendors is the quality of its support. We have never been left hanging with a problem. It’s wonderful to work with people who care about service after the sale,” she said.
Problem
Whitaker Oil operates a complex enterprise with multiple companies and multiple facilities. Whitaker needed a business software solution to help them manage and measure profitability at the transaction level and was specifically designed for the chemical industry.
Solution
Whitaker Oil researched many software solutions and selected Chempax VB from Datacor, Inc. “We recognized Datacor as the leader in the chemical distribution software business. The Chempax VB software captures every transaction we do. Every business process: complex batching and blending, inventory management, purchasing, safety, price management, order entry, invoicing, financial statements. Chempax mirrors our entire enterprise,” states Ed Steinman, Executive Vice President of Whitaker Oil.
Results
“We improved our operations significantly with Chempax. For example, Chempax allows us to automate distribution of reports to key management and sales personnel. On a near real-time basis, we provide sales personnel with up to date information on customer order and invoicing activity. Chempax also does a great job managing global price changes. Pricing in our industry is extremely volatile, so the ability to manage price changes is absolutely essential. We can make price changes quickly and efficiently in Chempax. We feel the business controls Chempax provides helped us improve our bottom line,” states Ed.
Customer Profile
Location
Reading, PA
Industry
Specialty Metal Treatment Chemicals Manufacturer
Software
Datacor ERP
Datacor CRM
