The Datacor Blog

Why You Need a Customer Portal [and Need it ASAP]

Posted by Sean Doran on June 25, 2019 at 10:06 AM

Over the last few years, there has been increasing buzz around the digitization of supplier-customer relationships in the process manufacturing and chemical distribution industries. We wouldn't say that this trend comes as a total surprise to anyone – when you think about your personal life as a consumer, how do you prefer to interact with brands? We'd venture to guess your preference is to communicate online whether it be paying your bills, research a product, buying it, and then checking on that order status and delivery until it arrives at your doorstep.  Why should your interactions with your customers be any different?

In this blog post, we'll provide an overview of the current consumer experience in the B2C landscape vs. the typical customer experience in the chemical industry. We will discuss customer service challenges and how an integrated Customer Portal can transform those challenges into opportunities.

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Topics: eChempax, Best Practices, CRM, Customer Service, Sales, CX

How Leveraging Integrated Credit Card Processing Can Save You Time & Improve Cash Flow

Posted by Clayton Sachs on April 11, 2018 at 2:50 PM

 

The Problem: "We accept credit cards today but we do it through an online portal or with a physical card reader."

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Topics: ERP, Enterprise Resource Planning, Best Practices

ERP Selection: 5 Key Factors When Evaluating ERP Software Vendors

Posted by Richard Watanabe on March 7, 2018 at 10:30 AM

When it comes to searching for a new ERP software solution there is no one-size fits all. It is a critical decision that can be an extremely long and difficult process. One must consider many different factors (ex. functionality, fit, price, complexity etc.) before selecting a solution. It is very important that you take your time in evaluating your options as choosing the right solution as well as the right vendor is critical to the success of the project. To help ease the stress this process can cause we have broken down 5 key factors one should consider when evaluating various ERP software vendors.

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Topics: ERP, Enterprise Resource Planning, Selection

ERP Selection: Types of ERP Software Hosting Models

Posted by Richard Watanabe on February 22, 2018 at 1:15 PM

Incorporating the right Enterprise Resource Planning (ERP) software solution is not just choosing the right product. It’s just as important to know how you will access the software. Today, there are various hosting models available in addition to having it on a local computer. Therefore, you should consider the hosting model that best fits your business. The following is a breakdown of the 3 basic hosting models for ERP software:

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Topics: ERP, Enterprise Resource Planning, Selection

ERP Selection: Generic ERP vs. Industry Specific ERP

Posted by Richard Watanabe on February 12, 2018 at 1:05 PM

 

Businesses looking to select and implement a new ERP system have a critical decision to make right off the back. Do you go with a large generic ERP solution that provides the “one size fits all” type functionality? Or, do you look at a more industry-specific ERP solution that will provide the functionality that meets your needs?

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Topics: ERP, Enterprise Resource Planning, Selection

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