Already using Customer Relationship Management (CRM) software? Satisfied, or do you wish it could do more? Datacor has been enhancing its CRM based on its customers’ needs and in response to those “Power Users” who require deeper analytics and connectivity to their operations across multiple platforms.
Customer Relationship Management (CRM) software is a powerful tool that provides users with real-time insight of how they interact with their clients. Data collected across an organization is stored in a secure central system, allowing employees to instantly access and interpret information about their customers, suppliers, products, and services.
Your business has a lot of moving parts: from accounting and payroll to production and distribution. Every activity within the company and each piece of data gathered externally from customers, suppliers and business partners must be recorded. To make informed decisions, your entire company needs access to that data — but how can you manage it all while still handling day-to-day tasks?
Janitorial and sanitation chemical manufacturers and distributors have unique needs when it comes to managing customer relationships. On top of keeping clients happy, there are strict standards and specifications to follow, and orders and pricing are highly complex. Tracking sales and communications requires the right software, but how do you know which system to choose?
Over the last few years, there has been increasing buzz around the digitization of supplier-customer relationships in the process manufacturing and chemical distribution industries. We wouldn't say that this trend comes as a total surprise to anyone – when you think about your personal life as a consumer, how do you prefer to interact with brands?
Today’s dynamically changing business environment calls for organizations to be agile and quick in responding to market changes to exceed customer expectations. Utilizing Demand Planning is an integral part of this process. A successful demand planning system requires a credible, flexible and accurate forecast. A good demand planning system will enhance the accuracy of revenue predictions, keep your stock levels in line with the increase and decrease in demand, and improve your profitability.
The water treatment industry is not like the typical manufacturing company that most ERP solutions were designed to serve. Those ERP systems are very product focused, whereas Water Treatment companies have a service component and recurring invoicing requirement. Here is a look at some reasons you need recurring invoicing in your ERP solution.
Technology plays an enormous role for many process manufacturers and other organizations wanting to grow their business. A vast majority already have CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) software solutions implemented in their business today. CRM solutions help companies manage the front-end of the business by handling sales, marketing and customer service information. While ERP solutions help the back-end processes and internal information like accounting, inventory, shipping, etc. Although both solutions are unique and do very different things, there is a critical crossover of information between the two solutions. Here are 3 major benefits to integrating your CRM and ERP solutions together:
