The Datacor Blog

Why You Need a Customer Portal [and Need it ASAP]

Posted by Sean Doran on June 25, 2019 at 10:06 AM

Over the last few years, there has been increasing buzz around the digitization of supplier-customer relationships in the process manufacturing and chemical distribution industries. We wouldn't say that this trend comes as a total surprise to anyone – when you think about your personal life as a consumer, how do you prefer to interact with brands? We'd venture to guess your preference is to communicate online whether it be paying your bills, research a product, buying it, and then checking on that order status and delivery until it arrives at your doorstep.  Why should your interactions with your customers be any different?

In this blog post, we'll provide an overview of the current consumer experience in the B2C landscape vs. the typical customer experience in the chemical industry. We will discuss customer service challenges and how an integrated Customer Portal can transform those challenges into opportunities.

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Topics: eChempax, Best Practices, CRM, Customer Service, Sales, CX

The Importance of Demand Planning in an ERP for the Janitorial Industry

Posted by Sean O'Donnell on August 31, 2017 at 10:00 AM

Today’s dynamically changing business environment calls for organizations to be agile and quick in responding to market changes to exceed customer expectations. Utilizing Demand Planning is an integral part of this process. A successful demand planning system requires a credible, flexible and accurate forecast. A good demand planning system will enhance the accuracy of revenue predictions, keep your stock levels in line with the increase and decrease in demand, and improve your profitability.

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Topics: ERP, CRM, Janitorial & Sanitary Supply

Recurring Invoicing: One Reason Water Treatment Companies Need Industry-Specific ERP and CRM Solutions

Posted by Richard Watanabe on August 16, 2017 at 10:00 AM

The water treatment industry is not like the typical manufacturing company that most ERP solutions were designed to serve. Those ERP systems are very product focused, whereas Water Treatment companies have a service component and recurring invoicing requirement. Here is a look at some reasons you need recurring invoicing in your ERP solution.

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Topics: ERP, CRM, Water Treatment

3 Major Benefits of Integrating CRM & ERP Systems for Process Manufacturers

Posted by Richard Watanabe on June 21, 2017 at 10:05 AM

Technology plays an enormous role for many process manufacturers and other organizations wanting to grow their business. A vast majority already have CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) software solutions implemented in their business today. CRM solutions help companies manage the front-end of the business by handling sales, marketing and customer service information. While ERP solutions help the back-end processes and internal information like accounting, inventory, shipping, etc. Although both solutions are unique and do very different things, there is a critical crossover of information between the two solutions. Here are 3 major benefits to integrating your CRM and ERP solutions together:

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Topics: ERP, Best Practices, Software, CRM

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