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Advanced customer relationship management for smarter customer service and sales

Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives you the ability to connect and understand your customers and prospects. It is a combination of people, processes and technology that covers every interaction with your customers and prospects across your entire business.

Datacor CRM (formerly eChempax) is a web-based, mobile-friendly customer relationship management tool that integrates with Datacor ERP to help teams manage every aspect of the sales process. Obtain extensive customer, product and supplier data optimized through smart self-service portals. From a single secure solution, gain immediate access to accurate, real-time data on customers, products, pricing and more to inform fast decision-making, empower sales and support, automate workflows and ensure no opportunity is missed. With a flexible platform that encourages collaboration and transparency, you can connect with qualified leads, close strategic deals and build strong relationships as a competitive business partner.

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Multiple Formats for Added Flexibility

Datacor CRM Web

The foundation for all customer service, Datacor CRM is accessible from any web browser. Give customers, suppliers and sales reps access to critical information anytime, anywhere.

Datacor CRM Mobile

Go beyond email. Datacor CRM is accessible on the majority of all modern smart devices, including Android, iPhone and iPad.

Datacor CRM Traveler

Out of the office? No internet connection? No problem. Datacor CRM lets you take your valuable business information with you anytime, anywhere.

What You Get with Datacor CRM

  • A fully integrated, informative and automated system
  • Access to real-time data anytime, anywhere from your mobile device
  • Robust tools to drive new business and deliver an exceptional customer experience
  • Greater business insight to empower informed decision-making and strategic prioritization

Learn More about our Customer Service Features

Sales Automation Features

  • Call reports
  • Sales and margin analysis
  • Sales agent history
  • Prospect tracking
  • Opportunity tracking
  • Calendars and scheduling
  • Customer management
  • Note and task management
  • Price management
  • Integrated CUPS (credit upon proof of sale) processing

Customer Service Features

  • Customer portal
  • Product catalog
  • Quote request
  • Purchase history
  • Target advertising
  • SDS / COA / product specifications
  • Special pricing
  • Order processing
  • Sample requests
  • Order status
  • Invoice and AR history

“With a bird’s eye view of our customers, Datacor CRM enables our team to make quick decisions which allows us to spend more time focusing on what’s important…the customer.”

- Christy Marcuccelli Marketing Manager | Fitz Chem Corporation

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See how our software delivers data with depth.

Contact Us

Datacor offers products and services designed specifically for process manufacturers and chemical distributors. Contact us to learn more about our products and services. Call us now at (973) 822-1551 or fill out the form to the right.