Over the years, the chemical and process manufacturing industries have mastered the art of competing on price, product quality and service. However today, price and product quality are table stakes—why your customers seek you out—and customer experience is why they keep coming back. Increasingly, a digital customer experience assumes an even more significant role of the three.
Datacor’s Customer Portal is the platform you need to exceed customer expectations while increasing customer retention and loyalty. Investing in a tool that benefits both you and your customers is a win-win. From 24/7 data accessibility to a personalized customer experience, a customer portal will strengthen your customer relationships and position your company as a leader in the industry.
Customers report saving an average of around 3 hours a day per sales representative from avoiding routine tasks.
Obtain higher customer satisfaction using less time to process data requests and fulfill orders.
Sales representatives report a boost in annual sales due to their ability to service more customers at a higher level. The integrated ecommerce streamlines order processing and increases sales.
Benefits to You |
Lower support cost; Higher rep productivity |
Lower per order transaction costs |
Upsell with targeted recommendations |
Data for new business opportunities |
Benefits to Your Customer |
Less time for routine requests; Self service |
Online order in easy and convenient |
White-glove personalized customer service |
Anticipating my customer needs |
Lower support cost; Higher rep productivity
Lower per order transaction costs
Lower per order transaction costs
Online order in easy and convenient
Upsell with targeted recommendations
White-glove personalized customer service
Data for new business opportunities
Anticipating my custom needs
Datacor offers products and services designed specifically for process manufacturers and distributors. Contact us to learn more about our products and services. Call us now at (973) 822-1551 or fill out the form to the right.
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Datacor, Inc. is a registered Independent Sales Organization of PNC Bank, N.A., Pittsburgh, PA.