Presenters: Sean Doran and Rohit Samarth, Datacor, Inc.
The internet has transformed how businesses connect with and serve customers. The reality is your customers want the same thing you do: their questions answered immediately with a personal touch. With only 24 hours in the day and a limited number of Customer Service Representatives, how do you create an experience that will continually bring your customers back for more?
Join Datacor’s Sean Doran and Rohit Samarth for a complimentary webinar as they discuss how to overcome the challenges of digitization and e-commerce and seize the opportunities to make customer experience a key differentiator for your company.
Upon completion of this webinar, participants will:
- Learn why integrating self-service into your customer experience is critical in the current landscape;
- Understand how the “Amazon Effect” affects your customers’ expectations;
- Recognize how a customer portal saves time, increases customer satisfaction, and boosts sales productivity; and
- Hear the three crucial steps needed to successfully roll out your customer portal