Webinars

Transforming Customer Service in the Digital Age

Posted by Caitlin O'Donnell on Jun 11, 2019 12:27:22 PM

Date: Thursday, July 18, 2019
Time: 2:00 PM ET
Presenters: Sean Doran and Rohit Samarth, Datacor, Inc.

The internet has transformed how businesses connect with and serve customers. The reality is your customers want the same thing you do: their questions answered immediately with a personal touch. With only 24 hours in the day and a limited number of Customer Service Representatives, how do you create an experience that will continually bring your customers back for more?

Join Datacor’s Sean Doran and Rohit Samarth for a complimentary webinar on Thursday, July 18 at 2:00 PM ET as they discuss how to overcome the challenges of digitization and e-commerce and seize the opportunities to make customer experience a key differentiator for your company.

Upon completion of this webinar, participants will:

  • Learn why integrating self-service into your customer experience is critical in the current landscape;
  • Understand how the “Amazon Effect” affects your customers’ expectations;
  • Recognize how a customer portal saves time, increases customer satisfaction, and boosts sales productivity; and
  • Hear the three crucial steps needed to successfully roll out your customer portal
Register Now -->

Topics: Best Practices, Customer Service, Sales, CX

Top Features of an Effective ERP Solution for the Chemical Industry

Posted by Admin on Sep 20, 2016 3:15:41 AM

Presenter(s): Sean Doran

 

Every chemical manufacturer and distributor face a range of complex issues that are unique to their industry. Adapting a faster, simpler, and more flexible Enterprise Resource Planning solution like Chempax will drive efficiency, help you manage costs and grow profits. Join me for a free informational webinar where I will explore the top features of an effective ERP solutions for the chemical industry that include:

  • Repeat Business & Negotiated Pricing
  • Regulatory Compliance
  • Formula Based Manufacturing with Quality Assurance
  • Integrated/Mobile Sales CRM
  • And much more...

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Building a Better Business with eChempax

Posted by Admin on Sep 20, 2016 3:13:05 AM

Presenter(s): Sean Doran

 

Are you interested in understanding the tremendous impact a CRM solution like eChempax can have on your business?  In this webinar, you will gain insight into how eChempax can:

  • How to increase company productivity
  • How to improve collaboration between your sales and marketing teams
  • How to effectively manage your business with real-time analytics
  • How to gain an edge over your competition to win more deals
  • And much more...

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