Webinars

Transforming Customer Service in the Digital Age

Posted by Caitlin O'Donnell on Jun 11, 2019 12:27:22 PM
Caitlin O'Donnell

Date: Thursday, July 18, 2019
Time: 2:00 PM ET
Presenters: Sean Doran and Rohit Samarth, Datacor, Inc.

The internet has transformed how businesses connect with and serve customers. The reality is your customers want the same thing you do: their questions answered immediately with a personal touch. With only 24 hours in the day and a limited number of Customer Service Representatives, how do you create an experience that will continually bring your customers back for more?

Join Datacor’s Sean Doran and Rohit Samarth for a complimentary webinar on Thursday, July 18 at 2:00 PM ET as they discuss how to overcome the challenges of digitization and e-commerce and seize the opportunities to make customer experience a key differentiator for your company.

Upon completion of this webinar, participants will:

  • Learn why integrating self-service into your customer experience is critical in the current landscape;
  • Understand how the “Amazon Effect” affects your customers’ expectations;
  • Recognize how a customer portal saves time, increases customer satisfaction, and boosts sales productivity; and
  • Hear the three crucial steps needed to successfully roll out your customer portal
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Topics: Best Practices, Customer Service, Sales, CX