Webinars

Caitlin O'Donnell

Caitlin O'Donnell
Joined Datacor in September 2018. A marketing enthusiast with a love for the beach, sunsets, and her golden retriever Maddie.

Recent Posts

Resource Planning in ChempaxVB.NET

Posted by Caitlin O'Donnell on Aug 7, 2019 9:49:46 AM

Date: Wednesday, September 11, 2019
Time: 1:00 PM ET
Presenters: Ernie Southers

One of the most important and time-consuming aspects of manufacturing and distribution is maintaining sufficient "just-in-time" amounts of materials to meet production needs and fill orders. Without resource planning, your operation will have a much more challenging time managing various areas within your supply chain such as inventory, production, and output.

On Wednesday, September 11, 2019 at 1:00 PM ET,  join Datacor’s Ernie Southers for a complimentary webinar, Resource Planning in ChempaxVB.NET. During the webinar, Ernie will provide an overview of Resource Planning, explain how resource planning can improve your business operations, and share best practices for implementing resource planning in your organization. 

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Topics: ERP, Chempax, Best Practices, Inventory Management

eChempax Sales Performance Tools

Posted by Caitlin O'Donnell on Aug 6, 2019 1:54:01 PM

Date: Wednesday, August 21, 2019
Time: 1:00 PM ET
Cost: $200/connection
Presenters: eChempax Team

eChempax offers a variety of tools and options to see what products and services have and have not sold well.  This analysis is used to determine how to stock inventory, measure the effectiveness of the sales team, set manufacturing and pricing strategy, and understand how the business is doing overall against its goals. 

On Wednesday, August 21, 2019 at 1:00 PM ET,  join Datacor’s eChempax team for a 90-minute webinar, eChempax Sales Performance. This  webinar will focus on the following sales performance features in eChempax and eChempax Traveler:

  • Sales Performance Views
  • Using Sales Quotas
  • Budget Maintenance and Analysis
  • Performance Panels
  • Economic Analysis
  • Traveler Sales Analysis
  • Sales Agent Dashboard
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Topics: eChempax, Best Practices, Sales

Transforming Customer Service in the Digital Age

Posted by Caitlin O'Donnell on Jun 11, 2019 12:27:22 PM

Date: Thursday, July 18, 2019
Time: 2:00 PM ET
Presenters: Sean Doran and Rohit Samarth, Datacor, Inc.

The internet has transformed how businesses connect with and serve customers. The reality is your customers want the same thing you do: their questions answered immediately with a personal touch. With only 24 hours in the day and a limited number of Customer Service Representatives, how do you create an experience that will continually bring your customers back for more?

Join Datacor’s Sean Doran and Rohit Samarth for a complimentary webinar on Thursday, July 18 at 2:00 PM ET as they discuss how to overcome the challenges of digitization and e-commerce and seize the opportunities to make customer experience a key differentiator for your company.

Upon completion of this webinar, participants will:

  • Learn why integrating self-service into your customer experience is critical in the current landscape;
  • Understand how the “Amazon Effect” affects your customers’ expectations;
  • Recognize how a customer portal saves time, increases customer satisfaction, and boosts sales productivity; and
  • Hear the three crucial steps needed to successfully roll out your customer portal
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Topics: Best Practices, Customer Service, Sales, CX