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BLISS

Training & Services

Level 3 Support on the First Call

Documentation

Access instructions on how to utilize your laboratory solutions with step-by-step instructions and practical examples to help your team onboard quickly and drive results.

Premium Support

Use the Support Portal to access technicians for updates or maintenance, or to log requests, set task priority, and track the status of your support requests.

Value Integration Packages (VIP)

Provides prepaid bundles of service hours for system tuning, updates, and optimization. It is a proactive, organized way to ensure your systems are optimized.

Interaxions User Conference

Datacor’s premier annual user conference brings together over 300 users for three days of learning, networking, and collaboration. Attendees gain product insight, share ideas, influence development, and explore the full range of Datacor solutions.

Step One: Discovery

  • Discuss customer requirements

  • Complete questionnaire

  • Review organization and assign project team responsibilities

  • Create gap analysis

Step One: Discovery

Step Two: Planning & Configuration

  • Develop a project plan

  • In-depth demonstration of your Laboratory Solutions options

  • Discuss and show best practices

  • In-depth review of master tables

  • Database Creation

  • Server-side Configuration

Step Two: Planning & Configuration

Step Three: Testing

  • Datacor User Acceptance Testing (UAT)
  • Finalize Data Migration and Verification
  • Set up an environment that mirrors realistic data
  • Focused review of system workflows following best practices
  • Train Superusers, which will help train end users in step 5
  • Develop a Cutover Plan

Step Three: Testing

Step Four: End User Training

  • Detailed end-user training

  • Implement new standard operating procedures

  • Create and complete a test plan

Step Four: End User Training

Step Five: Go Live

  • Execute Parallel Run or Phased Rollout
  • Perform Final Readiness Checks
Step Five: Go Live

Step Six: Post Go Live

  • On-site go live support
  • Assist during first “end of period”
Step Six: Post Go Live

Hands-On Training

LIMS Manager Course

A 5-day, hands-on training designed for BLISS administrators. Participants gain in-depth knowledge of BLISS configuration architecture, system setup, standard and special features, and basic troubleshooting with practice on a dedicated cloud-based BLISS instance.

System IT Administrator Course

If you want to outsource a project, Purple Mountain Technology Group, a Datacor company, offers comprehensive flow modeling services for your system needs. Our services cover a wide range of system types for many different industries worldwide.

SQC Fundamentals Courses

Whether your lab operates under ASTM D6299 or ISO 4259-4, our SQC Fundamentals Courses provide the statistical thinking, control chart expertise, and practical SQC skills your team needs to ensure data quality, reduce measurement uncertainty, and release product with confidence.

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Ask us about onsite team training or how to resolve technical issues.

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