SCQ+ Training and Services

Level 3 Support on the First Call

Documentation

Access instructions on how to utilize your laboratory solutions with step-by-step instructions and practical examples to help your team onboard quickly and drive results.

Premium Support

Use the Support Portal to access technicians for updates or maintenance, or to log requests, set task priority, and track the status of your support requests.

Value Integration Packages (VIP)

Provides prepaid bundles of service hours for system tuning, updates, and optimization. It is a proactive, organized way to ensure your systems are optimized.

Interaxions User Conference

Datacor’s premier annual user conference brings together over 300 users for three days of learning, networking, and collaboration. Attendees gain product insight, share ideas, influence development, and explore the full range of Datacor solutions.

Step One: Discovery

Discuss customer requirements
Complete questionnaire
Review organization and assign project team responsibilities
Create gap analysis

Step Two: Learning, Planning & Data Setup

Develop a project plan
In-depth demonstration of your Laboratory Solutions options
Discuss and show best practices
In-depth review of master tables
Database Creation
Server-side Configuration

Step Three: Testing

Datacor User Acceptance Testing (UAT)
Finalize Data Migration and Verification
Set up an environment that mirrors realistic data

Step Four: Project Team Training

Focused review of system workflows following best practices
Train Superusers, which will help train end users in step 5
Develop a Cutover Plan

Step Five: End User Training

Detailed end-user training
Implement new standard operating procedures
Create and complete a test plan

Step Six: Go Live

Execute Parallel Run or Phased Rollout
Perform Final Readiness Checks

Step Seven: Post Go Live

On-site go live support
Assist during first “end of period”

Hands-On Training

QC Mentorship Program

A premium 12-month guided quality control program uses a custom site action plan, live expert consultations, recorded training, and quarterly accountability meetings to help achieve ASTM D6299 compliance and drive measurable improvements in lab accuracy and precision.

SQC Fundamentals Courses

Whether your lab operates under ASTM D6299 or ISO 4259-4, our SQC Fundamentals Courses provide the statistical thinking, control chart expertise, and practical SQC skills your team needs to ensure data quality, reduce measurement uncertainty, and release product with confidence.

LIMS Manager Course

A 5-day, hands-on training designed for BLISS administrators. Participants gain in-depth knowledge of BLISS configuration architecture, system setup, standard and special features, and basic troubleshooting with practice on a dedicated cloud-based BLISS instance.

System IT Administrator Course

A 3-day virtual course that combines expert instruction with hands-on exercises. From database creation and management to software installation and troubleshooting, your team will leave fully equipped to manage and maintain your LIMS or SCQ+ environment with confidence.

Support

Technical Support Team

Resolve technical issues and get expert guidance on complex scenarios. Email or call our expert support team at flow-support@datacor.com or call them (M-F 8am - 5pm Mountain Time) (719) 686-1000 or (800) 589-4943

Detailed Documentation

Access detailed guidance and technical references. Our documentation supports troubleshooting and ensures users apply the latest features and standards.

Customer Portal

Access detailed knowledge articles, software downloads, and a robust support tracking system.

Training & Services

Level 3 Support on the First Call

Implementation designed with you in mind

Step One: Discovery

Step Two: Learning, Planning & Data Setup

Step Three: Testing

Step Four: Project Team Training

Step Five: End User Training

Step Six: Go Live

Step Seven: Post Go Live

Hands-On Training

Support

Ask us about team training or resolve technical issues.