Training & Resources

Customer Portal

Download your software, access documentation, and review release notes in our centralized portal.

Premium Support

Use the Customer Portal to access 24x7 support for Level 1, Level 1+, Level 2, and InfoLog support.

Training & Events

Visit our events page to see any upcoming training opportunities or to find out what events you can find us at.

User Conferences

Join us for a user conference to gain product insight, share ideas, and influence development.

Phase 1: Scope

The engagement is sized against your plant environment, not a standard package.

Informetric

  • Reviews your existing gauging systems, inspection cameras, process historians, LIMS, MES, and ERP platforms
  • Sizes the deployment against your line count, data volumes, and integration complexity
  • Defines the phase plan and handover criteria before work begins

Your team

  • Supplies the source system list with versions and network details
  • Provides sample product grades, quality specifications, and current COA format
  • Provisions the server or virtual machine
Phase 1: Scope

Phase 2: Connect

Connectivity is verified against live production data before any configuration begins.

Informetric

  • Installs and configures the RQMS server
  • Configures native integrations to gauging systems, optical inspection cameras, process historians, LIMS, MES, and ERP platforms in scope
  • Verifies data retrieval from every source against live production data

Your team

  • Grants read access to connected systems including ThermoFisher, NDC/Nordson, Mahlo, ISRA VISION, AVEVA PI, and ERP/MES platforms
  • Provides service accounts and network access
  • Identifies which lines and instruments are in scope
Phase 2: Connect

Phase 3: Configure and Qualify

RQMS is configured with your engineers in the room so knowledge transfers during the build.

Informetric

  • Configures product grades, quality specifications, and grading thresholds against your existing standards
  • Sets up automated roll grading, disposition paths, and COA templates
  • Configures real-time monitoring displays for control room operators
  • Supplies configuration documentation for your qualification package

Your team

  • Defines grade specifications, tolerance limits, and COA content requirements
  • Assigns the engineers who will own configuration after go-live
  • Owns the validation plan and makes the release decision
Phase 3: Configure and Qualify

Phase 4: Train and Launch

Training happens before go-live, not after the first problem.

Informetric

  • Delivers operator training for control room and line staff
  • Delivers quality engineer training covering roll review, historical data access, and COA generation
  • Delivers administrator training covering configuration, grade management, and system maintenance
  • Supports first production runs and validates automated grading against known production data

Your team

  • Nominates attendees by role and schedules them ahead of go-live
  • Runs a parallel period against your current quality reporting method
  • Signs off on the comparison before the current method is retired
Phase 4: Train and Launch

Phase 5: Operate and Own

The engagement closes when your team configures a new grade without calling us.

Informetric

  • Confirms your staff can configure a new product grade independently
  • Provides ongoing support access for administrators and quality engineers
  • Delivers product updates with backward compatibility maintained across releases
  • Plans version upgrades around your change control calendar

Your team

  • Configures new grade specifications and COA templates independently
  • Owns day-to-day configuration, user administration, and quality record management
  • Schedules upgrades and executes requalification
Phase 5: Operate and Own

Consulting Resources

Documentation Gap Assessment

We compare your existing design specifications against current process system configuration to show where documentation has drifted. Together we build the gap list and decide what to regenerate first.

Report Template Standardization

We work with your team to consolidate years of site-specific document formats into a single template set, so you retire duplicates and maintain one standard with a smaller validation surface.

Revalidation Scoping Review

We help your quality and validation groups define how change impact is scoped at the object level, so post-change validation effort matches the size of the change rather than the size of the document.

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Ask us about team training or assistance to resolve technical issues.

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